Common Queries

At Jacalfie, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home. Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch we’ll be happy to help you out.

Which payment methods do you accept?

Jacalfie accepts all major credit or debit cards and we are pleased to accept Paypal.

What is your return policy?

We want you to be completely happy with your purchase.  We are confident that you will be happy with your purchase but if for any reason you want to exchange or return your order please e-mail: hello@jacalfie.co.uk with your name and address details to arrange.

All items for return must be unused with all the original tags attached and in the original packaging - items must be in the same condition as received.  Exchange / Refund requests are accepted within 30 days of purchase.

Please note: As we are only very small, you are responsible for return postage. We advise you send all items by using a Recorded/Insured post, as we cannot accept responsibility for loss or damage to items being returned. Once we have received the item back in sellable condition including in its original packaging and all tags attached we can either exchange or refund your order.

 

Please note that we will only refund the original shipping costs if the item is found to be faulty.

Do you offer gift cards?

Absolutely!  We're all about giving and we think a gift voucher is an excellent way to give the perfect gift.

 

Get in touch with us by sending an email to hello@jacalfie.co.uk and we will create a gift voucher or e-voucher for you!

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Twickenham, UK

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